Modulate Launches VoiceVault AI Solution for Real-Time Voice Fraud Prevention

Modulate, the Prosocial Voice Intelligence company, announced VoiceVault, a conversational AI solution designed to proactively detect and prevent fraud, scams, and other financial abuse across voice channels in real-time. This innovative product marks a critical shift from traditional methods of fraud detection, which rely on suspicious phone numbers and other metadata, to real-time conversational analysis capable of directly recognizing misbehavior, protecting businesses and consumers across industries, including financial services, retail, gig economy, gaming, and logistics.

Voice communications have traditionally been a blind spot in fraud prevention, allowing sophisticated fraudsters to exploit vulnerabilities undetected, and voice-based fraud has only become more widespread in recent years due to techniques like deepfakes. VoiceVault directly addresses this issue, leveraging advanced behavioral analysis, context understanding, and emotional intelligence capabilities, empowering companies to recognize risky conversations in real time and take the necessary measures to stop fraud before financial or reputational damage occurs.

Mike Pappas, CEO of Modulate, stated that fraud has become more sophisticated and widespread, and traditional detection methods just aren't enough. With VoiceVault, organizations gain the ability to proactively detect and intervene in fraud attempts as they happen—not after the damage is done. The solution functions like instantly adding an army of expert fraud investigators who can protect millions of conversations simultaneously.

VoiceVault's key capabilities include real-time fraud intervention that instantly identifies and escalates suspicious conversations for immediate action, transforming voice channels from vulnerabilities to secure assets. The system features intelligent conversational analysis where advanced AI interprets conversational context, tone, emotional cues, and intent across 18+ languages, delivering unparalleled accuracy in fraud detection.

The solution offers a scalable, enterprise-ready architecture built to process millions of simultaneous conversations, achieving cost reductions of up to 100x compared to traditional manual review methods. VoiceVault also provides compliance-ready and transparent AI with explainable AI decisions, creating detailed audit trails that meet regulatory standards such as ISO 27001, GDPR, and CCPA compliance while assisting in BSA/AML and MiFID II compliance.

Fraud exposure is often drastically underestimated, and VoiceVault provides companies with a robust, scalable solution to manage their risk exposure proactively. Industries facing strict regulatory accountability, including financial services and telecom providers, are particularly positioned to benefit from VoiceVault's robust compliance and transparency capabilities. To learn more about VoiceVault, visit https://www.modulate.ai.