Xcelerated Learning's ACES Simulation Software Now Available on Genesys AppFoundry Marketplace
TL;DR
Xcelerated Learning's ACES Simulation software on Genesys AppFoundry allows agents to master interactions quickly, reducing handle times and improving satisfaction.
The ACES Simulation software by Xcelerated Learning provides customizable simulations in Genesys Cloud, enabling users to practice and improve customer interactions efficiently.
Xcelerated Learning's ACES simulator enhances agent training, leading to reduced handle times, lower turnover, and increased satisfaction, ultimately improving customer experiences in contact centers.
Xcelerated Learning's ACES Simulation software leverages science-based design to accelerate agents' mastery of interactions, benefiting both employees and customers in contact center environments.
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Xcelerated Learning dba Verbal Transactions announced that its ACES Simulation software is now available on the Genesys AppFoundry, a marketplace of solutions offering curated applications and integrations that enhance customer and employee experiences. The integration makes it easier for Genesys customers to deliver robust simulations that mimic all interactions agents need to master in their contact centers.
Using their streaming application, users can produce customized simulations and deliver them directly inside the Genesys Cloud portal. The solution significantly reduces the time required for agents to achieve proficiency in both software navigation and customer interactions. Each simulation is tailored to embed unique key performance indicators for every interaction, ensuring agents are trained to the same quality assurance criteria measured in the production environment.
By reverse engineering quality assurance standards directly into each simulation, agents learn from day one how to manage various interactions based on proven best practices. CEO Nancy Munro stated that their ACES simulations leverage science-based design to ensure agents at every level can reduce the time needed to master these interactions. The simulator has enabled customers to lower handle times, reduce agent turnover, and improve agent satisfaction.
Xcelerated Learning's application is now available with Genesys Cloud, the AI-powered experience orchestration platform that enables organizations to coordinate every interaction and touchpoint through omnichannel options, built-in employee experience features, native AI capabilities, and end-to-end journey optimization. As a cloud-native platform, Genesys Cloud helps organizations accelerate growth by enabling differentiation with the right customer at the right time.
To learn more about specific features and benefits, visit the AppFoundry listing. Xcelerated Learning provides a robust simulation platform designed to reduce the time required to master critical business skills through their ACES (accelerated cognitive engagement system) technology, which includes comprehensive student tracking and reporting systems to measure true skill readiness and transfer.
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