NFON AG has reached a further milestone in implementing its NFON Next 2027 strategy program with the launch of NEXUS CONNECT 2026, which provides the central framework to operationally activate innovations with over 250 participating partners. The initiative combines the new modular license model and NEXUS partner program to simplify commercial setup and strengthen partner enablement. Andreas Wesselmann, CEO of NFON AG, stated that this event marks an innovation-driven transformation from traditional cloud telephony to AI-based business communications, strengthening existing relationships while opening access to new market segments.
With NFON Next 2027, NFON aims to establish itself as the leading provider of AI-based business communications in Europe, building on expanded AI portfolio elements like Nia, AI Essentials, and Nia FrontDesk, along with integrating botario and targeted partnership expansions. The modular license model reduces portfolio complexity by packaging licenses for business telephony that reflect different user roles and integrate both core telephony functions and AI-based services. NEXUS combines partner roles and commission models into a single program with structured support offerings for sales, implementation, and scaling, creating a basis for partners to market scalable solutions. Alexander Wettjen, Executive Vice President Sales and Marketing, noted that these new commercial structures give partners maximum transparency and flexibility while precisely reflecting customer needs, with AI positioned as a natural part of the offering.
AI is firmly embedded in NFON's product and technology roadmap, forming an integral part of portfolio areas like Business Telephony, Intelligent Assistant, and Customer Engagement. Business telephony provides the stable foundation, with AI functions such as call transcription and summaries rolling out on desk phones for device-independent productivity. The Intelligent Assistant area drives scaling of AI-based automation through standardized AI agents and integration with voice and chat channels, while Customer Engagement addresses requirements across the customer interaction spectrum with AI supporting efficient processes and cross-channel integration. Integration solutions enable connection to existing IT landscapes, supporting portfolio-wide use of AI functions in customer ecosystems, as detailed on the company's website.
Partner enablement is a key success factor, with NEXUS CONNECT 2026 providing the operational framework, including a hackathon where over 60 partners worked on real-world use cases like configuring AI-based functions and contact center scenarios. This focus on co-creation with direct implementation, rather than just training, underscores the close integration of technology, partners, and organization. NFON's certification as a Top Employer 2026 highlights its commitment to scalable structures and strong corporate culture, establishing the organizational foundation for long-term transformation and growth. Andreas Wesselmann emphasized that artificial intelligence is fundamentally changing business processes, with NFON consistently integrating AI into its platform, products, and business logic, and that 2026 will be characterized by scaling, monetization, and partner enablement for joint market penetration.
