Consumer Research Reveals Major Gap Between Shopper Expectations and Supermarket Performance

By Trinzik
A2Z Cust2Mate Solutions Corp. released a survey showing that while 60% of consumers prioritize fast, hassle-free shopping, only 36% feel supermarkets consistently deliver, highlighting opportunities for smart cart technology.
Consumer Research Reveals Major Gap Between Shopper Expectations and Supermarket Performance

A2Z Cust2Mate Solutions Corp. (NASDAQ: AZ) released new consumer research showing a significant gap between what shoppers expect from supermarkets and what they believe stores currently deliver. Based on a survey of 1,600 consumers across the United States, France and Italy, the report found that 60% of respondents view fast, hassle-free shopping as highly important, but only 36% believe supermarkets consistently provide that experience. Similar gaps were identified for pricing transparency, timely promotions and rewards, and other digitally influenced shopping expectations.

The company said these shortcomings have tangible business impacts, with 46% of consumers reporting they have missed eligible promotions, 45% abandoning purchases because pricing or discounts were unclear and 32% leaving stores due to long checkout lines. The survey also found strong interest in smart shopping carts, with nearly half of respondents saying they would be very or extremely likely to use technology that helps track spending, locate products, receive discounts and speed checkout, underscoring opportunities for retailers to improve customer engagement and loyalty.

To view the full press release, visit https://nnw.fm/x54vY. About A2Z Cust2Mate Solutions Corp. A2Z Cust2Mate Solutions Corp. (NASDAQ: AZ) makes in-store retail smarter by connecting retailers, brands, and shoppers at the Smart Cart. Cust2Mate transforms everyday shopping carts into AI-powered, connected commerce platforms that elevate the in-store experience, turning each visit into a seamless, personalized, and rewarding journey. The Smart Cart platform helps retailers and brands grow revenue through targeted retail media and real-time shopper engagement at the moment purchase decisions are made. It delivers actionable, real-time data that provides full visibility into in-store shopper behavior and decision-making. With its modular, state-of-the-art technology, Cust2Mate enables retailers to increase revenue, optimize store operations, and mitigate loss across their chains at scale.

NOTE TO INVESTORS: The latest news and updates relating to AZ are available in the company’s newsroom at https://nnw.fm/AZ.

Trinzik

Trinzik

@trinzik

Trinzik AI is an Austin, Texas-based agency dedicated to equipping businesses with the intelligence, infrastructure, and expertise needed for the "AI-First Web." The company offers a suite of services designed to drive revenue and operational efficiency, including private and secure LLM hosting, custom AI model fine-tuning, and bespoke automation workflows that eliminate repetitive tasks. Beyond infrastructure, Trinzik specializes in Generative Engine Optimization (GEO) to ensure brands are discoverable and cited by major AI systems like ChatGPT and Gemini, while also deploying intelligent chatbots to engage customers 24/7.