As regulated service providers accelerate digital transformation, one insight has become clear: AI only works where structure works. Across public administration, utilities, hospitals, shared services, and smart-city ecosystems, leaders face a widening gap between technological ambition and organizational readiness. To close this gap, AllyAllez, the official training provider for Acertare® in the D-A-CH region, launches the 'Change & Service Architect' In-House Certification Program—a dual-track qualification that unites Service Architecture with ethical, ACMP®-aligned change management.
Powered by Acertare®, an ACMP® Qualified Education Provider (QEP©), the program follows the global ACMP® Change Management Standard© and emphasizes ethical, people-centered, and participatory transformation. Most AI initiatives fail not because of technology, but because organizations lack structural clarity, role legitimacy, and governance. When responsibilities and service flows are unclear, AI amplifies friction instead of producing value.
The Change & Service Architect Program addresses this by combining Service Architecture and the DOIT Change© Method. Teams learn to define service objects, flows, roles, handover logic, and the correct placement of AI to ensure reliability, compliance, and measurable impact, applying the servuction logic by Paul G. Huppertz. Participants apply Acertare's Discover–Observe–Ideate–Transform framework to real projects, supported by diagnostic tools such as the Acertare Change Canvas. This builds trust, dialogue, and alignment—foundations reflected in the ACMP® Change Management Standard©.
The program delivers two certifications in one: the Service Architect Certification for structural clarity for safe, scalable AI, and the Change Architect Certification, an ACMP®-aligned qualification built on a complete DOIT-based change plan. As Acertare's exclusive training delivery partner for Germany, Austria, and Switzerland, AllyAllez provides QEP-compliant education with bilingual facilitation (German & English) and deep expertise at the intersection of AI, service logic, governance, and organizational change. Training includes a two-day onsite intensive, two remote follow-up sessions, real-project coaching, and peer learning, with a minimum group size of six participants.
Ideal for teams in public administration, hospitals, utilities, shared services, PPPs, and enterprise support functions such as IT, HR, finance, procurement, and operations, the program is especially valuable for teams facing new leadership, onboarding cycles, AI strategy resets, or the need for stronger alignment with IT and Compliance. Organizations gain a shared structural language, clearer collaboration between business and IT, reduced tool-sprawl, faster onboarding, and measurable improvements in service delivery for citizens, patients, and partners. The program is detailed further at the official certification page.
"AI does not replace structure—it requires structure. Teams with clarity, ethics, and shared architecture will define the next decade of public service," stated the AllyAllez Leadership Team. This initiative responds to a critical need in 2026, as many organizations struggle with implementing AI effectively due to underlying organizational weaknesses rather than technological shortcomings.
