JumpTech Solutions Launches Comprehensive Digital Platform for Audi's After-Sales Experience

JumpTech Solutions Corp., a global leader in enterprise digitization, announced the successful development and launch of Audi's After Sales Digital Experience, marking a significant advancement in automotive service management technology. This comprehensive digital ecosystem includes three mobile applications, a web application, an advanced Content Management System, and robust server architecture designed to streamline post-sales operations for both consumers and Audi employees.

The project addressed Audi's need to bring its service application in-house after previously relying on distributor management, aiming to enhance digital infrastructure functionality and cohesiveness throughout the service supply chain. For consumers, the system creates a single touchpoint for service history, appointment scheduling, roadside assistance, and post-service solutions including accessory shopping and educational resources. The internal system provides employees with real-time vehicle tracking, service operation optimization, and automated processes while maintaining seamless integration with legacy platforms throughout the company.

JumpTech initiated the project with extensive market research, including user interviews with previous customers and employees, usage data analysis, and detailed stakeholder discussions to understand requirements for a comprehensive digital solution. Utilizing agile-first development methodology, the company planned, developed, and launched the four-pronged digital ecosystem in under a year with on-time rollout and near-perfect uptime performance.

The centerpiece of the system is the Audi Digital Command Center, an advanced CMS tool that manages customers, tracks queries, schedules service appointments, oversees team availability, manages the accessories store, handles in-app promotions, and monitors various car variants. The system provides real-time insights into service center operations including employee activity, capacity, and shift timing while transferring real-time data and analytics throughout the supply chain. JumpTech continues to provide ongoing support and scaling for the applications as needed. For more information about the company's digital transformation solutions, visit https://www.jumptechsolutions.com/.