JumpTech Solutions Launches Comprehensive Digital Platform for Audi After-Sales Experience

JumpTech Solutions, Corp., a global leader in enterprise digitization, announced the successful development and launch of Audi's After Sales Digital Experience, creating an extensive digital ecosystem that includes three mobile apps, a web app, an advanced Content Management System, and robust server architecture. This comprehensive platform was designed to deliver an intuitive post-sales experience for both consumers and employees of the luxury automotive brand, addressing the need for improved functionality and cohesiveness throughout Audi's service supply chain.

The project emerged from Audi's desire to bring its primary service app in-house after previously being managed by a distributor, seeking greater control and enhanced digital infrastructure. For consumer-facing applications, Audi aimed to create a single touchpoint encompassing service history, upcoming appointments, roadside assistance, and post-service solutions including accessory shops and educational resources. The system also included internal desktop and mobile applications for service center employees, providing real-time vehicle tracking and optimization of automotive servicing operations while maintaining a feedback loop to consumers.

JumpTech initiated the project with extensive market research, conducting interviews with previous users including customers and employees, analyzing usage data, and engaging in detailed discussions with Audi stakeholders about their comprehensive digital solution requirements. Utilizing its agile-first development methodology, JumpTech planned, developed, and launched the new four-pronged digital ecosystem in under a year, achieving an on-time rollout with near 100% uptime despite the complexity of integrating with other legacy platforms throughout the company during ongoing operations.

The centerpiece of the after-sales system is the Audi Digital Command Center, an advanced CMS tool that manages customers, tracks queries, schedules servicing appointments, oversees team availability, manages the Audi accessories store, handles in-app promotions, and monitors various car variants. This system provides real-time insights into service center operations including employee activity, capacity, and shift timing, working seamlessly across Audi's entire digital universe while transferring real-time data and analytics to customers and employees throughout the supply chain. JumpTech continues to provide ongoing support for the applications, making improvements where possible and scaling systems as needed to meet demand, as detailed in their corporate information available at https://www.jumptechsolutions.com/.