HRO Today Launches Total Workforce Solutions Baker's Dozen Customer Satisfaction Ratings

SharedXpertise Media, publishers of HRO Today magazine and HRO Today Global, announced the HRO Today Total Workforce Solutions Baker's Dozen Customer Satisfaction Ratings™, providing critical benchmarking data for human resources professionals evaluating comprehensive workforce management providers. The ratings are based solely on feedback from buyers of the rated services, ensuring an objective assessment free from editorial influence. Since 2018, HRO Today has included sections in both managed service program (MSP) and recruitment process outsourcing (RPO) Baker's Dozen questionnaires addressing total workforce solutions (TWS), allowing for the consolidation of data from organizations using the same provider for both contingent and full-time employee needs.

The methodology follows the established Baker's Dozen framework, analyzing results across three key subcategories: service breadth, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, HRO Today calculates scores in all three subcategories as well as an overall score. This rigorous approach ensures statistical validity and provides meaningful differentiation among service providers. The organization maintains strict data integrity standards, discarding incomplete surveys or those outside normal distribution parameters, including surveys that appear too perfect to be genuine or excessively negative to be accurate.

HR leaders increasingly rely on integrated workforce solutions that can manage both permanent and contingent labor needs through a single provider. The Total Workforce Solutions Baker's Dozen addresses this growing market trend by providing validated customer satisfaction data specifically for these comprehensive service offerings. The ratings offer valuable insights for companies preparing their next RFP process, helping them identify providers that have demonstrated excellence in delivering integrated workforce management services. Visit https://hrotoday.com for the complete list of Baker's Dozen winners and detailed methodology information.

The introduction of this specialized rating category reflects the evolving nature of workforce management, where organizations seek streamlined approaches to talent acquisition and management across all worker classifications. By combining feedback from both MSP and RPO client experiences, the Total Workforce Solutions Baker's Dozen provides a holistic view of provider performance that traditional single-service ratings cannot capture. This comprehensive approach enables HR decision-makers to make more informed choices when selecting partners for their total workforce management needs, potentially reducing vendor management complexity and improving service consistency across different worker types.